Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Trello crashing on launch after High Sierra update on iMac 2017

Just did a High Sierra update on my iMac 2017 and it crashes on launch. Has anyone had the same problem and how did you fix it. 

 

Got all this in the crash report but doesn't mean anything to me....

 

 

 

 

Process:               Trello [7874]
Path:                  /Applications/Trello.app/Contents/MacOS/Trello
Identifier:            com.atlassian.trello
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Trello [7874]
User ID:               501

Date/Time:             2020-11-16 20:10:19.127 +1100
OS Version:            Mac OS X 10.13.6 (17G14033)
Report Version:        12
Anonymous UUID:        C0BA0222-F24F-3EE9-5C8F-077233262BF5


Time Awake Since Boot: 28000 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (Code Signature Invalid)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
--> 
    __TEXT                 0000000104e80000-0000000104ea9000 [  164K] r-x/r-x SM=COW   []

Thread 0 Crashed:
0   ???                           0x0000000107b0419c _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000
  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000000000000000  rsp: 0x00007ffeead7fc28
   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000
  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
  rip: 0x0000000107b0419c  rfl: 0x0000000000000200  cr2: 0x0000000000000000
  
Logical CPU:     0
Error Code:      0x00000000
Trap Number:     0


Binary Images:
       0x104e80000 -        0x104ea8ff3 +??? (0) <596191EB-2C06-339C-917C-D986342C029E> (null)
       0x107b03000 -        0x107b4dadf +??? (551.5) <CB9BFB56-4511-36F1-A546-891FF770C01C> (null)

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 21308
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=600K resident=0K(0%) swapped_out_or_unallocated=600K(100%)
Writable regions: Total=8408K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8408K(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
STACK GUARD                       56.0M        2 
Stack                             8192K        2 
__DATA                             240K        5 
__LINKEDIT                         136K        3 
__TEXT                             464K        3 
shared memory                        8K        3 
===========                     =======  ======= 
TOTAL                             64.8M       12 

1 answer

0 votes
Ryan Atlassian Team Nov 20, 2020

Hi Donny,

Can you try a clean reinstall using these steps: [How to Uninstall the Trello Desktop App|https://help.trello.com/article/1107-how-to-uninstall-the-trello-desktop-app] to see if that helps? A normal fresh install via the AppStore might not be helping with that issue as many files do not get removed during that process. The steps outlined in the link mentioned above should do the trick.

Thanks!

Ryan

Already did it and on top of that used an app cleaner to clear out any other Trello files. Didn’t work unfortunately. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

325 views 13 12
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you