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Trello change phone number associated with the account for 2FA

Logging into Trello it appears that a code is sent somewhere.  I assume it is a phone number I associated with the account when I originally set it up.  Most likely, that phone number does not have texting capability.   I would like to change the phone associated with the account so I get the code on my text-capable phone.  Currently, I have to use the recovery key each time I log in...

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 17, 2022

Hi Randy,

Thanks for reaching out!

It looks like you have 2FA enabled on your Atlassian account. You should be able to disable 2FA and re-enable it with the correct phone number following these instructions:

  1. From the Two-step verification page, enter your Account password and select Unlock settings to get to your two-step verification settings. You won't see this option if you recently entered your password.

  2. Under Settings, select Disable two-step verification.

  3. From the confirmation dialog that appears, select Disable to stop using two-step verification.

More on 2FA here:

All the best,

The Trello Team

Kevin Needer
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May 15, 2023


How do you change your phone number for the 2FA when organization admin requires it?

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 15, 2023

Hi Kevin,

Your organisation admin will need to remove 2FA from your account and re-enable it so you can use the correct mobile number.

You can send them these instructions: 

Hope that helps!

All the best,

The Trello Team 

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