Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Trello change phone number associated with the account for 2FA

Randy Bueckman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 14, 2022

Logging into Trello it appears that a code is sent somewhere.  I assume it is a phone number I associated with the account when I originally set it up.  Most likely, that phone number does not have texting capability.   I would like to change the phone associated with the account so I get the code on my text-capable phone.  Currently, I have to use the recovery key each time I log in...

1 answer

0 votes
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 17, 2022

Hi Randy,

Thanks for reaching out!

It looks like you have 2FA enabled on your Atlassian account. You should be able to disable 2FA and re-enable it with the correct phone number following these instructions:

  1. From the Two-step verification page, enter your Account password and select Unlock settings to get to your two-step verification settings. You won't see this option if you recently entered your password.

  2. Under Settings, select Disable two-step verification.

  3. From the confirmation dialog that appears, select Disable to stop using two-step verification.

More on 2FA here: https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

All the best,

Lara
The Trello Team

Kevin Needer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 15, 2023

Hello,

How do you change your phone number for the 2FA when organization admin requires it?

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 15, 2023

Hi Kevin,

Your organisation admin will need to remove 2FA from your account and re-enable it so you can use the correct mobile number.

You can send them these instructions: https://support.atlassian.com/security-and-access-policies/docs/enforce-two-step-verification/#Troubleshoot-two-step-verification-with-authentication-policies 

Hope that helps!

All the best,

Lara
The Trello Team 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events