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Trello card view settings

Anuj Mandavia March 23, 2023

Hi Guys, How Do I change the view settings on boards to show the cards instead of the url?

This has changed for me recently and cant figure out how to change it back. I've [played around with the link preferences under Atlassian account settings but no joy.

Thanks

Anuj

After.JPGBefore.JPG

3 answers

0 votes
Jacqueline Mays
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March 28, 2023

Thank you Anuj and Mike for trying to resolve this issue for me.  I have logged a support ticket with them and hopefully will get some answers to this.  It is strange that the card links display fine on my iPhone and iPad under my profile but not on a computer. 

Appreciate the help

0 votes
Alex _ Trello
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 27, 2023

Hey @Anuj Mandavia - can you click the top left corner of Trello's nine dots icon and make sure you're not getting this cat error? 

Screenshot 2023-03-28 at 11.23.26 am.png

If you do see this sad cat (I don't know why they're so sad :( ) can you click 'Log in', go through that process, and see if you can see the card links properly after that? 

0 votes
Dreamsuite Mike
Community Leader
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March 23, 2023

Can you share a screenshot?

Anuj Mandavia March 23, 2023

👍 Have updated

Dreamsuite Mike
Community Leader
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March 23, 2023

Looking at the image on the left.  Those are just Trello cards, if they were links the address would be a link.  Try clicking on the pen and select "Convert to link card"

Screenshot 2023-03-23 235255.png 

Anuj Mandavia March 23, 2023

Capture.JPG
Hi Mike, don't seem to have that option. 

Dreamsuite Mike
Community Leader
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March 24, 2023

That will be for 1 of 2 reasons...

  1. There is already content on the card back (when you open it), description or attachment maybe...
  2. The card title as a link is not properly formed, check for unwanted spaces etc..
Anuj Mandavia March 26, 2023

Hi Mike,

This seems to be happening for other cards as well, not just this specific one. the same cards appear fine for other users.

Dreamsuite Mike
Community Leader
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March 27, 2023

Okay, now it is looking to me that it could be either browser related or something related to your Trello account...

1st thing to rule out, your browser...

Please open an Incognito window (Private browsing) in your browser and log into Trello.  Do you see the same problem?

Anuj Mandavia March 27, 2023

Doesn't look like it's browser related.

Have tried different browsers, and different PCs. same issue

Definitely something in the account/settings. but cant figure out what.

Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 27, 2023

Okay, in that case it may be something to do with your specific account.  I do know that Trello sometimes release updates limited to a certain number of accounts and I have seen something affect one of my clients regarding smartlink features they were working on, it broke the links of linked checklist items so not too different to what you are seeing.  

The Trello support guys are great and very responsive.  I suggest you raise a support call with them, share the link to this so they can get up to speed with what you have done so far and I'm sure you will get a solutions soon.

https://trello.com/contact#/

(scroll to the bottom of the page to raise the request...)

Like Alex _ Trello likes this
Anuj Mandavia March 27, 2023

Thanks Mike, will do.

Appreciate you looking into this

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