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Trello butler action is not posting to slack for everyone, only the admin.

Ellen
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April 22, 2024

Hello,

I am a Trello admin. I have created a butler automation where the trigger is clicking a button and then butler is supposed to post in slack. It works for me, but no one else on my team. They can see and click the button, but the slack post fails. Attached is the error I see as well as the error one of my staff members is seeing. I have confirmed Trello is already linked to slack. How can I make it so the button works for everyone: completing the butler action to result in a post in slack.

An additional question. Does the slack channel have to be public? Or can it also post to private channels as well?

Thank you!
Screenshot 2024-04-22 113453.pngScreenshot 2024-04-22 at 11.13.26 AM (1).pngimage (4).png

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Dreamsuite Mike
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April 23, 2024

In slack add @butler to the channel and it should work

Ellen
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 23, 2024

Butler is added to the slack channels by me. Does it need to be added by each person individually? 

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