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Trello board disappeared? Edited

Has anyone else had a board disappear on them?

We've had two users who's personal trello boards just are no longer there.  They don't show up in list of boards, and links that point to cards on those boards return with 'card not found'.


They can access other personal boards, and team boards. 

 

EDIT 2020/07/22: Forgot about this question - finally putting my answer here. 

Here's what my issue was:  I had created the account using one companies' google authentication, and when my business unit was spun out, we moved to another google account.  Around year after that, apparently someone from the old company removed my rights.  There had been a long time between these two events, which is why I didn't immediately make the connection.

2 answers

0 votes
Torben Atlassian Team Dec 10, 2018

We do not remove any boards or change any permissions on boards from our end. It sounds that the user might be logged in with a different account. Can you have them reach out with their username as well as the link to the board via trello.com/contact? We'd be happy to check it out in detail.

Hello Torben, 

My personal Trello board disappeared about half an hour ago. My link is trello.com/noha-one2one. Would you please check? I have all my work saved in there! 

Hi, I got this issue too. All my saved credentials and works in there :(

Got the same issue. My private Board looks like removed after i disabled commenting.

Fjolla I'm New Here May 31, 2020

My board just dissapeared. I needed to recover the password, instead it all restarted and the board is gone. 

Why is this happening???? - How can we use this online system if Boards are disappearing - I have files on there thats taken years to file and utilise on here

Is there a fix? Or do we need to find another online system

I agree about valuable info missing ... the inventory of my move (all contents of boxes I'd photographed) are missing ... probably at least 10 boards with probably over 200 cards). Also, the Power Up 'Butler' doesn't appear to be removable anymore ... concerned. 

Manu Atlassian Team Jul 21, 2020

Hi @Fjolla !

It looks like you may have created a new account when you tried to recover your password and instead of logging in to your usual account, you ended up being logged in on a new account without your boards.

Could you contact us on https://trello.com/contact so we can have a closer look at your situation?

@Jane Maschino

Could you also do the same as your problem might be a bit different?

If you could share a link to one of your missing boards in your ticket that would help us find out what happened to them :)

Cheers,
Manu | The Trello Team

Fjolla I'm New Here Jul 22, 2020

Dear Mr Manu,

 

It is possible that might have happened because it is true I forgot the password to the account. Now I have a new account and keep it all the time open so I don't forget the password. 

Same just happened to me.

0 votes

Hello. What Fjolla described above just happened to me. I reached out to your team and haven't heard back yet. It's crazy that when you recover a password you risk having a year's worth of work gone. I would appreciate having some updates from you reg my case. My ticket, I believe, is TRELLO-3602 

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