Has anyone else had a board disappear on them?
We've had two users who's personal trello boards just are no longer there. They don't show up in list of boards, and links that point to cards on those boards return with 'card not found'.
They can access other personal boards, and team boards.
EDIT 2020/07/22: Forgot about this question - finally putting my answer here.
Here's what my issue was: I had created the account using one companies' google authentication, and when my business unit was spun out, we moved to another google account. Around year after that, apparently someone from the old company removed my rights. There had been a long time between these two events, which is why I didn't immediately make the connection.
I had a similar issue - didn't log in for a while and found my most used boards gone.
The root cause: Trello forced all boards to be in a workspace, gave me business class trial (which allows unlimited boards per workspace) that expired two weeks later, and forced the limit of 10 boards per workspace onto my new workspace by closing some boards automatically and not telling me.
Fix: I wouldn't have been able to find my missing boards and discover the root cause if I hadn't bookmarked them. I only noticed once I tried to access them directly by URL and reopen them, at which point it said something about your free plan not allowing any more boards in the workspace.
I found out just now that Trello sent a few emails about this, but even after reading them, it's not at all apparent that this would happen.
All my Trello boards are gone aswell. I started using Trello in ~2015 and my account is empty now, no closed boards either.
I doubled checked the email used and I'm sure its the right one since I still have Trello support emails that are sent to that account.
I hadn't used Trello in a while and looked at my account to retrieve some notes I put in Trello... not having them there anymore is more than a bummer.
My primary board (like the one that has my whole life on it) just vanished. It shows up on the online version, but on my phone app it’s missing (it’s the only board missing).
On my tablet I logged out and logged back in, hoping it might reappear, but now none of my boards will load.
What’s going on?
Hello. What Fjolla described above just happened to me. I reached out to your team and haven't heard back yet. It's crazy that when you recover a password you risk having a year's worth of work gone. I would appreciate having some updates from you reg my case. My ticket, I believe, is TRELLO-3602
We do not remove any boards or change any permissions on boards from our end. It sounds that the user might be logged in with a different account. Can you have them reach out with their username as well as the link to the board via trello.com/contact? We'd be happy to check it out in detail.
Hi @Fjolla !
It looks like you may have created a new account when you tried to recover your password and instead of logging in to your usual account, you ended up being logged in on a new account without your boards.
Could you contact us on https://trello.com/contact so we can have a closer look at your situation?
Could you also do the same as your problem might be a bit different?
If you could share a link to one of your missing boards in your ticket that would help us find out what happened to them :)
Manu | The Trello Team
The same issue 10 February 2020.
All boards just disappeared after password update.
But the I tried to log-in by incognito mod and got all my boards back, so I think it's related to saved cookies etc. Just in your browser remove all info saved about trello and then try again.
I found my Trello boards. I was using:
It looks like when Atlassian bought Trello, it decided to use only one of those emails addresses, both for Atlassian and Trello.
So I tested each email address with the same password for Atlassian JIRA and found my boards again.
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