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Trello add in not updating cards via Outlook on Mac

I am using the latest version of Outlook for Mac and have added the Trello add-in so that I can move emails from Outlook to my various Trello cards. However, I've noticed that the emails are not always transferring. The message that comes up from Trello in Outlook is 'Sorry, your comment could not be added to you Trello Card - Try Again!' then, when I click the 'Try Again' button it lets me add the email again and says it has been successfully added to the card, but when I check the card, it isn't there. This morning, it worked for the first email I transferred but then wouldn't work for any others. I'm baffled.

2 answers

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Answer accepted
Ryan Atlassian Team Jul 06, 2020

Hi Natalie,

I'm not able to think of a specific reason that this is now working correctly for you. This add-in is actually developed and maintaned by Micrsoft, so I would recommend reaching out to them directly at, as they might be able to offer you some more insight to get this working a little better for you.

Enjoy your week!


Deleted user Aug 17, 2020

I have been having a similar problem on my PC, and emailed that Microsoft address weeks ago. I have yet to receive a response. Natalie, did you hear back from Microsoft at all?

No I didn't get a reply from Microsoft. They are hopeless. I've read elsewhere that they don't reply to queries either. But I'd like to give a shout out to Atlassian for responding to my query so quickly.

0 votes

Try updating Outlook on your Mac/PC. Had the same issue, managed to resolve it by updating Outlook.

Office Update for PC -

Office Update for Mac -

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