Trello - Unable to connect to a different Jira URL with power up

[Luke Buckland]

On Trello, I am unable to link to a new URL using the Jira power up.

I had a different URL previously (e.g. https://first.atlassian.net/) which was working fine, but now we have changed our instance of jira to https://second.atlassian.net/ I cannot get this to work with Trello.

I go to 'Connect to another JIRA' on Trello and after pasting the URL and hitting connect, I receive

"We're enabling the Trello integration inside your JIRA"

indefinitely.

I have tried removing all previous links to JIRA stories from my non-archived cards, but this hasn't worked either. I have also tried disabling/reenabling the power up and removing all personal data (but it seems to still remember the old URL...)

Any assistance would be appreciated!

Thanks, Luke

[Rich Manalang]

Hi Luke. Would you mind sending your details to our support team? We'll need more detailed info such as your actual JIRA Cloud URL to diagnose further. I suspect it has to do with the fact that your subdomain has changed.

[Luke Buckland]

Thanks Rich, after you had contacted me saying that some changes had been made it was now possible to add the JIRA Cloud URL. However, I am unable to remove the old link from appearing as an option when adding a story to a trello card but this is of a lower priority.

[Rich Manalang]

You should be able to remove unwanted connections from the Power-ups' "Edit Settings" menu: