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Trello Premium: Confusing process for invited users

As a Trello Premium admin, when I invite new users to my workspace they get an email with a link they can follow. When they follow the link, the page shows that they don't have access and gives them an option to log in.

Screenshot 2022-09-09 094620.png

This is a very confusing experience for someone who hasn't used Trello before. They don't have a login for one, and there's no indication that what they need to do is click the login link and sign up for a new account.

Does anyone have any guidance on how to improve this experience for my new users?

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Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 09, 2022

@Colin Gage im passing this on to some folks at Trello! I know they are working on improving that new user experience there, so this is great feedback. Thanks for sharing!!

Brittany Joiner
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 09, 2022

@Colin Gage just heard back from the Trello team - this is something they're planning to prioritize in the coming months!

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