Trello Premium: Confusing process for invited users

[Colin Gage]

As a Trello Premium admin, when I invite new users to my workspace they get an email with a link they can follow. When they follow the link, the page shows that they don't have access and gives them an option to log in.

This is a very confusing experience for someone who hasn't used Trello before. They don't have a login for one, and there's no indication that what they need to do is click the login link and sign up for a new account.

Does anyone have any guidance on how to improve this experience for my new users?

[Brittany Joiner · Accepted solution]

@Colin Gage im passing this on to some folks at Trello! I know they are working on improving that new user experience there, so this is great feedback. Thanks for sharing!!

[Brittany Joiner]

@Colin Gage just heard back from the Trello team - this is something they're planning to prioritize in the coming months!