When I click on the Trello icon in the Dock, the Atlassian account opens. Why? I have to choose the right app from a list - it's very annoying. Please help.
@Genevieve Flasch That's great to hear and you're welcome :)
Hi Genevieve,
That's great to know and you're welcome :)
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The same problem. I click on the "Trello" icon and instead of the Trello window I get the Atlassian account setting window which is extremely annoying as I always have to switch back to Trello
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Hey @Agata Kuźma! I'm unsure if I follow your problem here. Could you please share more details as to what's your issue with the Trello Desktop on macOS? If you can share a screenshot, it'd be amazing!
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I face this problem with Trello Desctop on masOS. Here is a screenshot of the window that opened instead of Trello.
That started to happen when I altered some changes in my profile.
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I see what you mean, @Oleg Ivanov! Let me pass this info to our team and see if we can make changes to improve our users' experience when accessing their account details. By the way, all your account details are done through this page and not from Trello, but I'm sure we can improve the experience here and make things easier when using the Desktop app. Thanks for sharing the screenshot and details!
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Hey @Oleg Ivanov and @Agata Kuźma! After chatting with our team about this issue, we found out that there's a workaround you can follow to get out of the Atlassian account page and go back to Trello when that happens. If you click on the "Boards" option on the top bar on the macOS, you'll have the option to select one of your boards and return to Trello. Here's a screenshot showing how you can do this workaround:
Try it out, and let me know if it works for you!
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That does not work as it open up a browser and tries to navigate to the web version. This is so annoying, every single time I even navigate away from the app the Atlassian start page pops up every time! Please make it stop!
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Hi Dave, sorry to hear that this is persisting.
On the Mac app, please try to "Reset local data" just as shown in this short screen recording: https://app.screencast.com/rsKFaf5Dmdcm7
Then log back into the app and let us know if this still happens.
If it does persist, please send us an email stating the version of the Trello app you have installed and the Mac OS version to https://trello.com/contact
Thanks for your patience.
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This worked for me. Thank you!!
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This is great to hear @Genevieve Flasch and you're welcome! :)
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