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Trello Mac App: Atlassian account instead of Trello app in the Dock

Agata Kuźma
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September 14, 2023

When I click on the Trello icon in the Dock, the Atlassian account opens. Why? I have to choose the right app from a list - it's very annoying. Please help.

4 answers

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Victor N
Atlassian Team
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June 23, 2024

@Genevieve Flasch That's great to hear and you're welcome :) 

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Victor N
Atlassian Team
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June 21, 2024

Hi Genevieve,

That's great to know and you're welcome :) 

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Oleg Ivanov
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September 18, 2023

The same problem. I click on the "Trello" icon and instead of the Trello window I get the Atlassian account setting window which is extremely annoying as I always have to switch back to Trello 

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Sal
Atlassian Team
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September 15, 2023

Hey @Agata Kuźma! I'm unsure if I follow your problem here. Could you please share more details as to what's your issue with the Trello Desktop on macOS? If you can share a screenshot, it'd be amazing! 

Oleg Ivanov
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September 18, 2023

I face this problem with Trello Desctop on masOS. Here is a screenshot of the window that opened instead of Trello.

That started to happen when I altered some changes in my profile. 

 

Screenshot 2023-09-19 at 08.39.01.png

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Sal
Atlassian Team
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September 20, 2023

I see what you mean, @Oleg Ivanov! Let me pass this info to our team and see if we can make changes to improve our users' experience when accessing their account details. By the way, all your account details are done through this page and not from Trello, but I'm sure we can improve the experience here and make things easier when using the Desktop app. Thanks for sharing the screenshot and details! 

Sal
Atlassian Team
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September 20, 2023

Hey @Oleg Ivanov and @Agata Kuźma! After chatting with our team about this issue, we found out that there's a workaround you can follow to get out of the Atlassian account page and go back to Trello when that happens. If you click on the "Boards" option on the top bar on the macOS, you'll have the option to select one of your boards and return to Trello. Here's a screenshot showing how you can do this workaround:

DesktopAppTrelloWorkaround.jpg

Try it out, and let me know if it works for you! 

Dave
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February 5, 2024

That does not work as it open up a browser and tries to navigate to the web version. This is so annoying, every single time I even navigate away from the app the Atlassian start page pops up every time! Please make it stop!

Victor N
Atlassian Team
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February 7, 2024

Hi Dave, sorry to hear that this is persisting.
On the Mac app, please try to "Reset local data" just as shown in this short screen recording: https://app.screencast.com/rsKFaf5Dmdcm7 

Then log back into the app and let us know if this still happens.
If it does persist, please send us an email stating the version of the Trello app you have installed and the Mac OS version to https://trello.com/contact 
Thanks for your patience. 

Genevieve Flasch
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June 21, 2024

This worked for me. Thank you!!

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Victor N
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June 23, 2024

This is great to hear @Genevieve Flasch and you're welcome! :) 

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