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Trello Google Drive Powerup visible for me but not another board member

Betsy Grebinoski
Betsy Grebinoski Feb 06, 2023

I am working in a board with a teammate. She can't see the Google Drive powerup. When she goes into her powerup menu, she sees Google Drive is there but the edit/settings option does not do anything when she clicks it. I made her an admin to make sure that it wasn't an issue with permissions and that didn't help. Any ideas?

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Sneha Venugopal
Sneha Venugopal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 08, 2023

Hi! Welcome to the Atlassian Community.

The first thing we'd suggest is checking to make sure your third-party cookies are enabled in Chrome: https://support.google.com/chrome/answer/95647?hl=en

Do you see the same Google Drive issue when trying to connect to Drive in another browser? What happens if you do the following?:

1. Go to https://drive.google.com
2. Log out of your Google account—all of them, if there are multiple accounts
3. Go to https://www.trello.com
4. Login with your password
5. Try to connect to Google Drive

Let us know if you have any other questions or concerns, and we'd be happy to help.

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