Welcome to the Community!
If you're already paying for Trello Gold and you're receiving information that you need to upgrade to a paid account, that would suggest that you've run out of commands and operations that Butler allows on this version.
As @Antonio Panea states, Gold users have 200 commands and 2000 operations per calendar month. This sounds like a lot, but it's really not!
If you're unsure how much you've got, click on the Butler button on any personal board, then go to 'Account' in the bottom left, and it will show you how much you've used. For my personal boards, this is what my Butler allowances look like (depending on which board I'm on depends on what I see. If I'm in a Team board, my allowances are much higher):
These quotas refresh on the 1st of the month, so if you've run out, you have to wait until 1st May, unless you upgrade to Business Class.
I would also suggest, if you have run out, and don't want to pay for BC, that you look through your Butler rules and see if they are all necessary. Remove the ones that aren't because you're going to run into this problem within two weeks of every month if all the Butler rules continue to run.
Hope this helps :)
Sorry, I should add - even if you go through and prune the rules you can live without, and reduce to just the ones you have to have, it still won't help you until 1st May, because you've run out, you've already used your allocation for the month, therefore nothing further will run this month.
If you've run out of Butler quota, nothing will give you more unless you upgrade to BC.
hi all - to be clear, I have earned 9 months of Trello gold due to inviting several people to the platform. Is that the issue? I am using earned credits. I am not currently a paying customer but am willing if needed as long as I can get guidance for which account I should buy.
My current butler usage is at 0%. Image attached of my usage and the notices.
Yes, it would appear that emailing 30 days before a due date requires you to have a paid account.
I've just looked at the command on both my personal account and my BC account, and this warning is on both of them in exactly the same please. So it would seem that this is just an info panel and doesn't appear depending on the paid account you have.
Have you tried it? Maybe you could set up a dummy Butler rule, then set a due date to 31 days time, and see if it triggers tomorrow?
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event