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I am trying to install BigPicture for Trello. It shows up on the task bar, but when I try to activate it, it just repeats the authorization phase. Does anyone know how to resolve this issue?
We are really happy that more and more people are willing to try our Power-app and that the community is so helpful.
Your inquiry was analysed by our BigPicture Trello Team but for the sake of clarity for others who can read this post please be informed that:
Last but not least in case you have any problems you can always ask our Support Team at firstname.lastname@example.org. We are always ready to help and try to answer within 24 hours.
Radosław of SoftwarePlant
I have the same problem and already tried 3 different browsers.
As soon as I clicked on allow, I receive an empty page:
Do you have any suggestion what could be the problem?
I'm going to give it another go tomorrow.
Hi everyone, I started using Trello with my team 2 months ago and now we are on a level where I can set up the time frames for the cards on the boards.
I was happy to discover BigPicture power-up but after adding it to my Trello board it doesn't work. After clicking to BigPicture always requires "Allow" and then a pop-up window give permission again and that's it. It repeats and nothing more.
I use Mozilla Firefox and I have a Trello Premium license.
Hi there! I was struggling with the same issue. And the reason was that I was not the board owner. So, let’s get this straight: even though I had “admin” level user rights, big picture won’t work. Only when I created the board myself.
I tried changing browser, computer OS, etc. nothing worked.
I believe this bug could be investigated further by big picture team!
Hi Anna, thanks for you recommendation, but as mentioned I already solved the issue. Administrators won’t be able to implement the plug-in, board owners will.
I believe this is either a bug or if it was intentional, than it would be better to change the alert message to something like “only board owners can authorize big picture”.
I am sorry to hear that you experienced this inconvenience.
We will need more information to diagnose your problem properly and introduce a solution.
Therefore, I would like to ask you to raise a ticket via our Service Desk, allowing our product specialists and developers to investigate your instance and BigPicture power-up further.
We would be grateful for the following additional information in a raised Service Desk ticket:
Wondering if this is an issue specific to a certain browser of if you've ruled that out already?