The Package Tracker power up has stopped working / disappeared

[PN]

I have been using the Package Tracker power up for several months, but in the last few weeks it has stopped working. It appears as enabled under power-ups, but nothing shows on the front of the card.

When you open a card (that previously had tracking information added), sometimes there is a blank spaces above "Add power-ups" that indicates a space where "Package Tracker" used to appear. Most times the card is empty, but ocassionally a packagetrackr link appears. The link works, but I don't get the same preview showing the shipping updates (or the delivery prediction on the front of the card).

Any thoughts? Thank you!

[ike]

+1, also experiencing this.
Some Trello cards just do not show the Package Tracker badge on the front of the card giving the package status (even though the package status is complete and current when you open that same card).

Persists, even when in incognito mode, when cookies are cleared, etc. Also tried deleting and adding the tracking number back. Nothing seems to fix it.

[Muneer Afifi]

I am having this same problem.  I have the same issue on multiple browsers and multiple devices.  I've also tried removing and readding the power up.  No luck.

[Brittany Joiner]

@Muneer Afifi does it work in an incognito browser?

[Muneer Afifi]

@Brittany Joiner , no it does not.  

[Sal]

Hi @Muneer Afifi! I saw you’ve raised a support ticket with us on this topic. I’ve replied to you through your ticket, and we can continue our conversation through there. Thanks!

[Brittany Joiner]

@PN this Power-Up is quite old, so I wonder if some of the new changes recently might have broken it. If you want to create a support ticket with Atlassian, this Power-Up was made by Trello, so they should be able to look into it! https://trello.com/contact

[PN]

Thanks @Brittany Joiner ! I am on a free account, so unfortunately am unable to contact Trello. 

Do you happen to have a recommendation for a newer/better power-up for tracking packages?

[Brittany Joiner]

I'll escalate this message so support sees it. And nope, I don't know of one 😭

[Sal]

Hey @PN! Sal here from the Trello team. I worked recently with another customer experiencing the same issue, and when they cleared their browser’s cache and cookies, they solved their problem. Have you tried that out already? If you haven’t, I recommend doing so. Let me know if that helps solve your problem.

[PN]

Thanks @Brittany Joiner and @Sal!

I tried clearing cache/cookies, and unfortunately i'm still getting that blank under "Power-Ups" on the inside of the card, and otherwise no evidence of Package Tracker data. I did figure out that I can access in a private browser, but do you have any other tips so that I don't have to use a private browser each time? Thanks again!

[Sal]

If it works while using the incognito/private tab, this might hint that the issue is related to something specific on your browser rather than being an issue with the Power-Up. Are you experiencing this issue when using a different browser? For example, if you’re using Chrome, does the same issue happen on Mozilla Firefox? This should help you rule out all the possible culprits of your problem with the Power-Up. Try it out! 

[Andy Gerhard]

Hello,

i have the same problem. We use DHL and not 1 of the 3 DHL are working. I try it with parcels/orders which are still delivered. See attached Screenshots.



Cheers Andy