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Templates not showing up on mobile for all users... Edited

Jeff Wood I'm New Here Jun 04, 2021

We have created three templates for cards. For one of our teammates, only one of the templates shows up on his phone. (He is on Android) 
We have tried to:

  1. Clear the cache on the app on his phone.
  2. Clear the data from the app on his phone
  3. Log out and log back in on the ap on his phone
  4. Reinstall the app on his phone.

So far, he only has one template that shows up.
The rest of our users (Both on Android and iOS) see all three templates.

Can anyone fill us in on why this may be?

Much appreciated in advance for any responses.

1 answer

0 votes

Hi Jeff,

Thanks for reaching out!

That definitely sounds strange, and it sounds like you've gone through all of the troubleshooting steps.

Would you mind asking the user to go to the Home section of the app, click on the menu icon in the top left and tap on 'Settings' then 'Report a Bug'?

A draft email will be formulated with some baseline device information to help us streamline the debug process. In the report email, please ask them to include exact steps they're taking in the app, and what they actually see (screenshots are always appreciated!) vs. what they expect to see (i.e a screenshot from another Android user).

Here is a great example of a bug report:

All the best,

The Trello Team

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