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Team Member Can't Edit, Mark or Add Cards On Board Why ??

I've been added to a Trello board. I have been added with a virtual tag as a board member while everyone else is an Admin. I have tried to add, create, and mark tasks on cards for the board but I see I can not. I can't even move the cards to do or done. The lettering when I click on the task or try to add anything is an off-grey color that is not clickable.

I experimented with a board of my own and I see I can do everything just fine without restriction. What could be the issue ? The Team Member who created the board tried to switch my settings/access to admin but found they could not. If they tried they were met with the same off-grey text that was nonclickable. Is there a fix for this ? What could be any potential reason for this?

Any help and advice is deeply appreciated!

2 answers

1 accepted

1 vote
Answer accepted
Iain Dooley Community Leader Jun 16, 2021

@Alisia Robinson If you're showing up as virtual, that means they probably invited you to the board using an email address that is different from the one you use to Trello.

You probably received an invitation to the board, which means you can click it and see the board, but you can't interact with it because you haven't created an account using the email which was invited.

Ask the admin to remove you and re-add you using the email address that you use for your main Trello account (or alternatively you could create a Trello account using the email address that they invited).

Thank you! It turns out this was the issue! 

Much appreciated!

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