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Tax Invoice

David Eckersley
David Eckersley Oct 08, 2023

Trello seems to be charging Australian GST on their bills?  They can’t do this without providing a tax invoice including an ABN. The receipts you are providing  me do say ‘tax invoice’ but do not contain an ABN.

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David Eckersley
David Eckersley Oct 10, 2023

Hi, I have created two tickets via trello contact, CA-2608996 & CA-2606629 re billing enquiry. I've had no response in 48 hrs. Can you please assist to expedite response.

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Alina Kurishko
Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 11, 2023

Hey again, David, 

Our Billing team is experiencing a higher than usual volume of tickets these days. It might take a little more time to get back to you but your ticket(s) won't get unnoticed. You should receive an update soon. 

Apologies for any inconvenience this delay might be causing!

Alina | The Trello Team

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Alina Kurishko
Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 10, 2023

Hi David, 

Welcome to the Atlassian Community! 

I don't have much insight into this issue as there's a separate team here at Atlassian responsible for billing questions. Could I ask you to create a ticket through https://trello.com/contact and select the "Billing" option for your inquiry? 

Hope this gets resolved quickly!

Alina | The Trello Team

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David Eckersley
David Eckersley Oct 10, 2023

Hi, I have created two tickets via trello contact, CA-2608996 & CA-2606629 re billing enquiry. I've had no response in 48 hrs. Can you please assist to expedite response.

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