Tax Invoice

[David Eckersley]

Trello seems to be charging Australian GST on their bills?  They can’t do this without providing a tax invoice including an ABN. The receipts you are providing  me do say ‘tax invoice’ but do not contain an ABN.

[Kirsten Siddle]

Can there be an answer for all Australian users on this forum please?

[Alina Kurishko]

Hi Kirsten, 

I'm afraid our Billing team isn't a part of the Community. Since they're the only ones overseeing all the billing and tax questions, the best way to get all your questions about tax answered would be to submit a ticket through https://trello.com/contact choosing "Billing" under the "What can we help you with?" section. 

Hope they help you quickly resolve this!

Alina | The Trello Team

[David Eckersley]

Hi, I have created two tickets via trello contact, CA-2608996 & CA-2606629 re billing enquiry. I've had no response in 48 hrs. Can you please assist to expedite response.

[Alina Kurishko]

Hey again, David, 

Our Billing team is experiencing a higher than usual volume of tickets these days. It might take a little more time to get back to you but your ticket(s) won't get unnoticed. You should receive an update soon. 

Apologies for any inconvenience this delay might be causing!

Alina | The Trello Team

[Alina Kurishko]

Hi David, 

Welcome to the Atlassian Community! 

I don't have much insight into this issue as there's a separate team here at Atlassian responsible for billing questions. Could I ask you to create a ticket through https://trello.com/contact and select the "Billing" option for your inquiry? 

Hope this gets resolved quickly!

Alina | The Trello Team

[David Eckersley]

Hi, I have created two tickets via trello contact, CA-2608996 & CA-2606629 re billing enquiry. I've had no response in 48 hrs. Can you please assist to expedite response.

[Bahram]

Hi David, did you receive a response to your inquiry? I'm having the same issue, as our accounts team at work need invoices with ABN's in order to process reimbursements and payments. 

[Alina Kurishko]

Hi Bahram, 

I've just checked the tickets on David's behalf and I do see the question was answered by our Billing & Licensing team 🙂

I suggest you go ahead and submit a ticket, too!

Alina | The Trello Team