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Synchronizing Issue with TimeCamp

Project Manager
Project Manager September 28, 2020

We are experiencing sync issue with TimeCamp. it is not tracking time on Trello. Why?? Please help resolve. Thank you!

image_2020_09_29T05_04_37_406Z.pngScreen Shot 2020-09-29 at 1.07.48 PM.png

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Iain Dooley
Iain Dooley
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September 29, 2020

@Project Manager did you send that error message to timecamp support as instructed?

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Project Manager
Project Manager September 29, 2020

Yes we did. But I think it is a Trello issue as you had a system update yesterday. This error arose after your issue yesterday. Also, TimeCamp is reading all existing cards and boards as archived hence it cannot track time. There is no issue with timecamp for new boards created.

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Iain Dooley
Iain Dooley
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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September 29, 2020

@Project Manager this is the community forum (not Trello's support) but if TimeCamp is reading all existing cards as archived, this seems likely something they will need to resolve, even if it did arise as a result of the Trello outage yesterday.

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