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Support not responding

It's been 3 days with no response. Does anyone have a phone number for support?

On a premium account my ticket gets - "Our contact centers are currently experiencing a high volume of calls and tickets." email and nobody has contacted me. Is this normal for Atlassian support?

1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 07, 2023

Hey Scott I'll see if I can find someone from Atlassian to see your tickets. Care to share it here?

Yes, thank you. The Support team promptly responded! Cheers.

Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 10, 2023

Hello @Scott Wardley 

Thanks for raising this post. I've reviewed the case you posted, and I see your post was raised on the 4th of January, and our support team replied that same day. I also see additional follow-up as of the 9th of January as well.

Following the timeline of your post, I do want to ensure it's understood that Billing and Licensing questions are an L4 priority or low-impact support request and have a 2 business day initial response time. More on this may be found in Atlassian Support Offerings.

Regards,
Stephen Sifers | Community Product Lead

You closed the ticket without resolution.

Sure its a L4 low priority when my $1400 is in your pocket. Now what?

Can't you just call me?

Like Rochelle Peret likes this
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 10, 2023

Hello @Scott Wardley 

I see your support case is still open with us and not in a closed status as of this response. Please continue to work on the case you posted above, as the team is already working on your request.

Regards,
Stephen Sifers

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