Support not responding

Question

It's been 3 days with no response. Does anyone have a phone number for support?

On a premium account my ticket gets - "Our contact centers are currently experiencing a high volume of calls and tickets." email and nobody has contacted me. Is this normal for Atlassian support?

Stephen Sifers · Answer

Hello @Scott Wardley

I see your support case is still open with us and not in a closed status as of this response. Please continue to work on the case you posted above, as the team is already working on your request.

Regards,
Stephen Sifers

Scott Wardley_1uzxjz · Answer

You closed the ticket without resolution.

Sure its a L4 low priority when my $1400 is in your pocket. Now what?

Can't you just call me?

Stephen Sifers · Answer

Hello @Scott Wardley

Thanks for raising this post. I've reviewed the case you posted, and I see your post was raised on the 4th of January, and our support team replied that same day. I also see additional follow-up as of the 9th of January as well.

Following the timeline of your post, I do want to ensure it's understood that Billing and Licensing questions are an L4 priority or low-impact support request and have a 2 business day initial response time. More on this may be found in Atlassian Support Offerings.

Regards,
Stephen Sifers | Community Product Lead