Suddenly missing notifications - all settings rebooted...

[Ieva Laicāne]

I've been on Trello for years and both me and my client never had extensive issues with notifications (only shortly)...

Now, since the past month or two, neither of us gets ANY notifications at all. It just stopped cold turkey one day.

I've tried plenty of solutions:

• We're both watching the specific card (I eliminated us from it and then put us back again)
• I have gone into my own profile Settings, disabled and then enabled all of the notifications again 
• My client have tried several solutions on her end as well 
• We're the only ones on the board, I'm the owner of the space, I have checked and tested all the settings, tried turning things on and off but to no avail...

And yet, we still haven't received any of the notifications ever since.

Is there anything that can be done?! 

[Rodolfo Moreira]

Hi, Ieva!

Have you by any chance viewed the update right after it appeared on the card? If you happen to see the update before the email arrives in your mailbox, the email itself won't be sent. This behavior is set by default to reduce the number of notifications of something you might've already seen.

I should also mention that if you keep your Trello tab with a card open for which you expect to receive a notification, you won't receive a notification about such an update because Trello will consider that you've already viewed the change.

Please refer to our article below for more details about it:

• Watching cards, lists, and boards
• Notifications are not working

For mobile, there is another set of notification controls that you can use. This will allow you to control what types of notifications you want to receive on your mobile phone:

• Mobile push notification settings for Trello