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Subscription issue

Samih Reslan
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I'm New Here
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September 16, 2024

i have upgraded my plan for 30 users 2 months ago, now i cant edit my workspace on Trello, can someone please look into the issue? 

1 answer

0 votes
Augusto Lisboa
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 18, 2024

Hi, Samih. I'm Augusto from the Atlassian Team.

I've checked your account, and it seems the issue was related to your card.

Can you please update the credit card information?

Update the credit card on file

To change the credit card being billed for your Workspace:

  1. Click the Workspaces dropdown option from the top navigation bar

  2. Select the Workspace

  3. In the sidebar, click "Settings"

  4. From the dropdown options, click “Billing”

Click Change in the Payment Method section and add your new card’s details. Only Workspace admins can update the credit card.

https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/

Let me know how it goes!

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
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