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Stuck on "create a new team" page.

Hi!

I've started using Trello a few days ago with my team, been using it constantly for the past 2 days. I've since closed the browser and attempted to access the board again. The only thing I can access now is the "Create First Team" page, which is odd since I'm already a part of a team. I can access both my boards from the android app without a problem, and it is the same account connected to both.

I tried clearing browser cache and using another browser to log in, both failed.

Anyone else encountered the situation and know how to resolve this?

Thank you!

 

 

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1 answer

0 votes
Ryan Atlassian Team Mar 24, 2021

Hi there,

We had a bug related to this which is why you kept getting stuck on this screen. We rolled out a fix to the last week, so you should be able to use Trello normally now. 

Can you let me know if you continue to run into problems?

Thanks!

Hi, thank you for the reply!

Actually, I managed to fix it by starting  a "fake" team and then deleting it. This game me access to my existing teams and boards.

But I'm glad to hear the problem doesn't exist anymore, thank you!

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