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Stuck on a Loop

When I view a board in iOS I see 

 

There is no way I see to verify my e-mail on Atlassian. IMG_9456.jpeg

1 answer

0 votes
Vero Rivas Community Leader Mar 05, 2021

Hi @Todd W Henion 

   Contact Trello support

   https://trello.com/es/contact#/

Cheers

Thanks, Vero. I've been waiting since 18 Feb for a solution there. They won't reply to my e-mails. 

I’m going to see if I can get the Atlassian Identity team involved (may take a bit) because after reading the case I can’t think of what else to try. 

Im pretty sure we need to get the account in a verified state on web first. Mobile is just going to complicate things.  (One way to maybe reset the state is to do a password reset if you haven’t tried that)

Like Todd W Henion likes this

I have changed both passwords in the past week hoping to get another confirmation e-mail. I will try again today.

Thank you for your attention.

As always,
Todd  

Hi Michael,
Changed both passwords again. Logged out and in.
Flushed Cache 
Same result.
FYI:  there are no errors using Mac application or via the web; this is purely iOS 

Thank you,
Todd 

Are you able to get to the account tab in iOS? There is a Diagnostic reports section which may give us more info. 

Like Todd W Henion likes this

Can I send that discretely? 

Yes send it in on that support case you have open 

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