We are using Zapier to pull tickets from Freshdesk into our Trello accounts. We have SLA's set for tickets in Freshdesk based on Priority Type (High - 1 working day, Medium - 2 working days and Low - 3 working days). Every ticket is automatically assigned the low priority status and the 3 working day due date in Freshdesk, our Zap automatically pulls this data into Trello which works fine.
The issue we are facing is to set realistic due dates with the other priority types. We have setup a rule in Butler for Trello where cards tagged with the 'Medium Priority' label are set to go due on the date in custom field 'Date Created' plus 2 working days. The problem is, if a ticket is generated in FD and pulled into Trello at 7 PM on Wednesday, it is due to be completed on Friday at 7 PM which is not in line with our business hours (9-5 PM). We have tried a few things in Trello but the only option we have is to set it to business/working days and not working hours. Is there a way to resolve this?
Would you mind getting in touch with us directly at https://trello.com/contact so we can pass this on internally and see if we can come up with a way to accomplish this via Butler? There isn't a straight forward answer right now but we'd be happy to see what we can do to help. Thanks!
If you had to thrive a new habit during a lockdown, what would it be? Trello
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