Have you checked your automation logs to see if there are any errors or warnings?
Yes I checked, nothing was wrong - I don't understand why this happened every so often and I need to duplicate the rules for it to start working again
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Can you show a screenshot of one of the rules that stop working? I know rules that example are based on List names and the list get a new name tend to stop working as rules rely on names and not ids😕... Seeing your rule might reveal that/or something similar
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As long as you are not giving the labels new names I can't see why it should stop working, so you properly need to open a support case with Trello
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As a paid user you should be able to log in here https://support.atlassian.com/trello/ and press the "Contact Support" button
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Try this direct link: https://support.atlassian.com/contact/?postauth=true#/ I have a trello premium and works fine for me. The support docs also say it is for standard and up: https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html
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Could it be that you are on a free plan, and run out of automations allowed per month (250)?
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