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Roles options in Trello teams will soon be simplified.

I got an email with the headline April 30th
what the f*ck, I have a private team and boards and now I can’t personally control it?
given that we have subordination in team

12 answers

Yes, I agree, this is an upsetting change! Is there any other purpose than to force people with sensitive information away from the free version of Trello? I you, the Trello-team, honestly want this to be something that’s not bad, then please make it to something that we can configure.

2 votes
Iain Dooley Community Leader Apr 17, 2020

This change isn't a big deal. It will mean that some people with edge case requirements on their teams will need to pay, but most people can just either not use teams, or rely on board level permissions. I don't see what the freak out is about.

However the reason they gave is kinda dumb. It's obvious that this is about trying to increase paid membership.

Yeah, this would make Trello literally unusable for us. I have been an avid user for several years, and with no barriers between company resources, literally everyone can grab a piece of confidential info and sell to a competitor next door.

We are in China. Data protection law isn't much of a thing here. But this new update would just leave everything out in the open. 

Very annoying!

Perhaps, we'll have to move to another platform because of this change.

Totally agree with this. This just feels like a thinly veiled effort to push people toward a paid plan. And their link to contact their support team doesn't even appear to be working at the moment. 

1 vote
Torben Atlassian Team Apr 17, 2020

Hi Kain,

We appreciate the feedback and I hope I can add some additional clarification.

The changes mentioned are not removing any permission or admin control for boards within your teams.

What is changing is admin availability at the team level. Free team admins had never any control over boards within the team—their capability only extends to team membership, along with a few team settings. 

The admin of a board within a free team controls who can access it, as well as its visibility and permissions settings.

you want to say that everything would be as before, I just need to clean people from the team?

for controlling information-sharing, any team member can change team-level privacy setting

any member can open board for public for what ?
i owner team and boards, and i no have control private or public setting board ?

P.S. if I don’t understand correctly, your team should buy the perfect translator for other languages and don't scare people in letters

Esme Crutchley Community Leader Apr 17, 2020

Any team member could change the team-level privacy setting.

I have a few teams and I'm the only team member - but the boards within those teams are shared with others.

Anyone in the team (not board) can change it to public. Hence my suggestion of having the team as trusted people, specifically people who know how to use Trello and won't accidentally change something (like making the team public).

You have control of the team as you're the owner - should you add anyone else to the team, they will have the same privileges as you.

Anyone on a board - depending on their permissions (which are probably already set) will have different capabilities. 

Like I said further down, I'm a user not staff, this is just how I see it

Esme Crutchley Community Leader Apr 17, 2020

If you remove a team member, they will stay on any boards within that team that they're already on:

Screenshot 2020-04-17 at 15.32.42.png

1 vote
Esme Crutchley Community Leader Apr 17, 2020

Long story short

Team members that are already admin on the team - nothing will change

Team members that are members (i.e. not admin) - will be made admin - if you don't want this to happen - make sure they're on the relevant boards and remove them from the team. You could even send out a quick IM or email to those people letting them know, remembering that their membership of the boards isn't contingent on them being members of the team.

Board members - nothing will change - if they're 'normal' members, this will stay the same - if they're 'admin' members of a board, this will stay the same.

That's just how I see it, Atlassian please let me know if I'm wrong!

0 votes
Jack Community Leader Apr 17, 2020

@Kain , can you share details on this? I have not seen such email and am unclear what precisely is changing. In any event you might reach out to Atlassian Support for more info on this if it is unclear.


russian text at img / quote
link after email 
more info


Начиная с 30 апреля 2020 года все участники бесплатных команд получат права доступа администраторов. Это значит, что:

  •  Любой участник сможет добавить пользователя в команду или удалить его.
  •  Любой участник сможет изменять настройки конфиденциальности на уровне команды.
  •  Оформить платную подписку Trello для всей команды может любой ее участник.

Это изменение не повлияет на статус администратора, права доступа и настройки конфиденциальности, заданные на уровне досок.

Мы надеемся, что это изменение упростит взаимодействие внутри команды. Если Вы считаете, что подобное нововведение негативно скажется на Вашей работе, сообщите нам об этом.


Jack Community Leader Apr 17, 2020

Thanks for sharing. Still not sure I understand what is changing but maybe they are adding a level of control? I use the free version (casually). 

I agree. This is totally BS. And the reasoning behind it sounds just insolent. 

Lets gather here a new app so we can ditch Trello. 

0 votes
Esme Crutchley Community Leader Apr 17, 2020

OK, I think we should look at this logically. This is the email:

Screenshot 2020-04-17 at 08.44.55.png

Right, so it's only going to affect free teams, which are limited to 10 boards.

IMHO, it would be worth removing people at a TEAM level, and adding them to the individual boards. Given that there are only 10 boards allowed on free teams, this shouldn't be too labour intensive. If there are two or three people who you 'trust' you could have them added at the TEAM level, but anyone else, add them per board. You could even have a strategy in place to make sure that only one person is on the TEAM and that everyone knows that it's only one person and everyone else it added to the boards individually?

That means that you can add people to add 10 boards if you want, just not to the TEAM, and therefore won't have all the admin permissions that Trello has said in their email.

If you want to make sure that no one can upgrade to BC, add everyone on a board level, not the TEAM

Does this make sense?

I use teams to share projects with clients - this isn't going to work now - can't have the client taking over the project.  How else can I share a board without losing control of it

Oh, lightbulb moment.  don't add clients to the team, just the board.  I get it now

lockdown brain fog, sorry

Like Esme Crutchley likes this
Esme Crutchley Community Leader Apr 17, 2020

Hi @Tony_Crockford 

Welcome to the Community!

You can still add clients to the boards (like you've always done), just don't add them to the team and they won't have control that you don't want them to have.

Board controls stay the same:

Screenshot 2020-04-17 at 12.06.58.png

@Esme Crutchley 

you say that now in a free plan the team should consist only of project managers.

I have 100 clients. every 5+ people 1 team, in a new board I add a TEAM instead of searching for every name.

Do I understand your explanation correctly?

my own team can not have a hierarchy?

Esme Crutchley Community Leader Apr 17, 2020

Hi @Kain 

Personally, that's how I would do it. Have a group of trusted TEAM managers or project managers (whatever you want to call them), and have those on the TEAM.

Then you can add as many people at board level that you like.

Remembering that you're limited to 10 boards per TEAM.

Please understand - that's just how I read the email, I could be completely wrong. I'm a user just like most other people, I'm not staff.


I am without negative to you, perhaps you are right.
but I don’t understand what benefit this update brings.

I have a team with whom I work and not all of them should have access to different boards / settings / (this is my team) but clients are clients and they are not in the team.

a team cannot consist only of managers

Esme Crutchley Community Leader Apr 17, 2020

Let me see if I understand:

Clients are added to the board (within a team) that specifically pertains to them = nothing will change - they will still have the same permissions that they previously had - you control what they can do, same as you have done before.

You would only add people to a team if you want them to have all the boards in that team. If you don't - just add them to the boards individually if they're not already on there.

If you are the only team member (which I am in some of my teams) - then you would be the one who controlled the team. If there are already other people in the team, you have to decide if you want them to have admin control over the whole team or just the boards that they need to see, and act accordingly.

I think the benefit that we're looking for is a little simple - why would Trello offer a free service (free teams) that's pretty much identical to the BC teams? It doesn't make sense. I'm not saying that this is their end game, however, free teams still make perfect sense, as long as you work out who you want in control and who you don't. Don't add people to a team if you're not sure they need to be there - add them to the individual boards that they need to see. 

You can share boards with anyone who had a Trello account - and even if they don't, you can send them an email with an invite link. But we need to think long and hard now about who we want to have that kind of power over our team and remove people from the team without removing them from the boards

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