Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Reusing email after account deletion

Henrik Hülsmann
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 18, 2024

Hello, 

is it possible to use the email adress again after I deleted an account with this email. Because I can not change the email to my new one when there is already an existing account using the email. 

 

Thank you 

1 answer

1 accepted

0 votes
Answer accepted
Henning Stoll
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 18, 2024

Hi Henrik,

if the account is permanently deleted, the email should be freed up after the deletion process is fully completed. If you only deactivate the user though the account remains in the system but is inactive. The email is still associated with the inactive account. So id avise you to permanently delete the account if its only deactivated and if the email is unusable after he got deleted id try clearing my browser cache and if that doesnt work either than you have to contact atlassian support since youre dealing with a bug.

 

Henrik Hülsmann
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 18, 2024

Thank you for the quick response 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events