Remove access to Trello from Atlassian Access

[Ianis]

Hi Guys,

I'm using atlassian access to manage atlassian accounts of my company. When I verifyed the name domain i discover that a couple of accounts have access to Trello.

In deed, a few users tryed Trello years ago and no longer use it but it stills count as a product in my atlassian bill. 

I can't find how i can remove trello to those accounts without disable the whole atlassian account. Any idea ?

I precise that their using the free plan of Trello.

[Michael Pryor · Accepted solution]

"In deed, a few users tryed Trello years ago and no longer use it but it stills count as a product in my atlassian bill. 

I can't find how i can remove trello to those accounts without disable the whole atlassian account. Any idea ?"

If they are still using another Atlassian product, it wouldn't affect your bill.  And if they aren't using any other Atlassian product, you should just deactivate the account.  There is no way to just remove access to a single product.

[Soumyadeep Mandal]

Hi @Michael Pryor ,

Thanks for your reply! Wish you a very Happy new year!

@Ianis you can follow him!

[Ianis]

Hi Michael,

My main purpose is that my all my collegues have an atlassian account and use it for the customer portal of Jira service management with SSO. So, they haven't access to any atlassian product.

Only a few of them have a trello access that i would like to revoke. Unfortunately i cannot deactivate their atlassian account because they won't be able to log in the customer portal :(

If i understand well, i am doomed to pay for them on my atlassian access bill even if they don't use trello anymore ^^

[Michael Pryor]

In late March Access will have shipped a feature allowing you to create a non billable policy for these accounts. But your only solution today is to deactivate the accounts or pay for them. 

[Ianis]

Hi Michael,

Thanks for your answers, it's clear for me now :)

[Matthew Crocco]

@Michael PryorHas this feature been shipped? I can not find it

Thanks

[Michael Pryor]

No, it's a bit delayed.  I think they are getting close now though by looking at the ticket.

[Matthew Crocco]

Is this request public so I can follow it directly?

[Michael Pryor]

I think this is the external ticket: https://jira.atlassian.com/browse/ACCESS-605

[Matthew Crocco]

Thank you!

[Soumyadeep Mandal]

Hi @Ianis ,

Please check out this documentations for Atlassian access, billing, products

https://confluence.atlassian.com/cloud/manage-your-bill-for-atlassian-access-948237309.html

https://confluence.atlassian.com/cloud/manage-your-bill-for-atlassian-products-873871345.html

https://support.atlassian.com/jira-cloud-administration/docs/deactivate-or-delete-managed-accounts/

https://confluence.atlassian.com/adminjiraserver/create-edit-or-remove-a-user-938847025.html

If you need further help comment below!

Regards,

Soumyadeep (SaM)

[Soumyadeep Mandal]

Hi @Ianis ,

You can also check this link to know everything about billing & licensing of Atlassian Access https://www.atlassian.com/licensing/atlassian-access

[Ianis]

Hi @Soumyadeep Mandal 

I wish you a very happy new year too :)

I read the documentation but it doesn't help me much. I don't want to deactivate the atlassian account, i want to deactivate the access to Trello. Is this possible ?

Since I use atlassian acess -> in trello i cannot follow this  https://help.trello.com/article/749-deleting-your-trello-account

Regards,

Ianis

[Soumyadeep Mandal]

Hi @Ianis ,

You can check out these 2 contact pages

https://www.atlassian.com/company/contact/purchasing-licensing

and 

https://support.atlassian.com/contact

One of these or both will definitely work! As your problem is about billing & the removal of users from it, Atlassian Team can help you out!

[Soumyadeep Mandal]

Hi @Ianis ,

Wish you a very happy new year!

Please read and follow the appropriate article/documentation https://help.trello.com/article/773-changing-account-credentials

https://help.trello.com/article/1240-correcting-your-email-on-trello-and-atlassian-accounts

https://help.trello.com/article/1186-managed-atlassian-accounts-for-trello

https://help.trello.com/article/1197-using-trello-with-an-atlassian-account

https://help.trello.com/article/739-merging-multiple-trello-accounts

Regards, 

Soumyadeep  (SaM)