Reactivating randomly deactivated employee account?

[MARIAH A KNOWLES]

I am the admin for a paid Trello workspace (Standard). Today one of my employees' accounts was deactivated for no known reason and with no notice.

I cannot contact support, even though we have a paid account.

The link to reactivate her account is not listed on the members page.

I know I can have her create a new account using the `name+garbage@company.com` trick. But I am looking to make sure this issue does not occur again and understand why it occured in the first place.

We are in the US.

[MARIAH A KNOWLES · Accepted solution]

Here is what the employee was able to hear back from support:

"...it looks like @[company] manages its users via an Atlassian Organization. Your account is currently deactivated by the SCIM, and in this scenario, I'd recommend reaching out to your Atlassian Org Admins and asking them to reactivate your Atlassian account..."

[Luciana Munhoz]

Hi Mariah! That's right! The deactivation is not in the Workspace level, but the account  itself that is managed by your Org Admin. They will be able to assist and reactivate their account.