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Problem with italian vat number when try to pay for business class

Matteo
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January 9, 2020

Hello,

I'm italian and I'm trying to upgrade my free account to business class. I insert my credit card data, my vat number (called codice fiscale for Italy) but when i confirm i obtain an error sayn that my vat number is not correct

This is the screenshot of the error

 

Cattura.JPG

What can i do?

With this error I'm not able to upgrade my trello.

Hope someone can help me!

3 answers

0 votes
Jacob Bryant
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January 21, 2022

I've got the same issue as this in the UK. Trying to pay for premium as a business but not working!

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Gianmaria
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October 7, 2021

Ciao Matteo, hai risolto il tuo problema? Io mi trovo nella tua stessa situazione. In caso fosse, mi spigheresti come ne sei venuto a capo? Grazie!

0 votes
Torben_trello
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 10, 2020

Any chance that your companies VAT number is not allowing cross border transactions? In this case we'd recommend checking with your tax professional. It can be verified in VIES: http://ec.europa.eu/taxation_customs/vies/vatRequest.html

Gianmaria
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October 7, 2021

Hi, I have the same problem. I don't have a VAT code because I am a single person not a company. I just want to pay premium, is it so hard?

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