Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,461,488
Community Members
 
Community Events
176
Community Groups

Question about reporting on some actions

Hello!

I want to track two kinds of actions to make service quality reporting:

1. How fast the card was reacted (what time passed it was rescheduled from 1st column to another).

2. How fast the card was closed (what time passed since it's creation till it came to "last" column).

Is it possible? Is it possible in specific plan?

Thank you very much for help.

2 answers

0 votes

Hi @Sergey Savchenko 

With paid Trello accounts you could maybe use automations and custom fields to kind of get this. You would create custom date fields to show when the card was moved to different lists, then use automations to fill in the dates that happened. This would be a fair amount of manual work but you get it for free with paid Trello accounts.

You can also look to use a reporting tool like Blue Cat Reports which has a Time to Complete chart which can show time to complete individual steps as well as the whole process. If you are interested in that you may also be interested in tracking cards spending too long in their current lists so you can find those cards which will be slow before they are done.

Hope that helps,

Robin

Hi @Sergey Savchenko , Assista can do this and much more for you. 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events