Problem with moving tasks within a card

[Tomas Grzona]

Hi! I'm having some problems when moving tasks within a card. After I move 2/3 tasks the order goes back to the initial one, like unsaving the order I defined. 

I have this problem uniquely when working on the android app.

Can you help me?

[Brittany Joiner · Accepted solution]

@Tomas Grzona do you know if anyone else could have created automation in that board that would move the cards around?

[Tomas Grzona]

Solamente yo tengo acceso a ese tablero y por lo que veo no hay nada de automatización de las tarjetas/tareas.

[Brittany Joiner]

I believe you'll need to reach out to the trello support team at trello.com/contact and report this as a bug. Let me know if you're unable to do that and i can escalate this question to support.

[Tomas Grzona]

¡Hola! Intenté hacerlo a través de ese enlace pero no pude. ¿Me ayudarías a escalarlo con soporte?

¡Gracias!

[Brittany Joiner]

Escalating now!

[Renato Fagaraz]

Hi Tomas!

Around the time you created this ticket, our mobile engineering team pushed a fix that might help you!

Specifically, could I ask you to update your Android Trello app version to 2024.16 or later, as those are the versions that include a fix to the checklist items issue?

Once you do, please test and let us know if you're still having troubles with the items, and we'll look into it again!

[Tomas Grzona]

Hi! I think this problem is resolved for me!

Thanks!!

[Brittany Joiner]

@Tomas Grzona woohoo! glad to hear it! can you accept this answer so folks who come to this question know there's some resolution here?? 

Btw, if you're a trello enthusiast, you might enjoy our Atlassian Community Events chapter: The Trello Trailblazers! (It's free and we hold regular webinars/virtual events about all things Trello!)

[Yousuf Raza]

Can you confirm when this issue started? Was the Trello app working fine before? Check for any updates for the app on your phone. I suggest uninstalling and reinstalling the app, as this can often resolve issues. Note: An unstable internet connection can also cause problems when moving cards on the Trello board or tasks within a card.

[Tomas Grzona]

Tengo este problema desde hace 3 meses masomenos. Antes no me fallaba desde el celular. Este problema lo tuve en 2 modelos de celular distintos.

Me pasa aún cuándo tengo buena conexión.