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Problem to log in Trello with my account

I need help.
I cannot log in Trello anymore.

I have this message of error :

"This account seems to be an google account without password.
Please log in through google"

But my account is (windows). I cannot log in through google ...

I tried to change computer and browser but I have the same error everywhere.

Please help me :-)

3 answers

I am having the same problem!! 

How can I log into my trello account from my trello app, am not sure if I used any password for the account

0 votes
Devon_Henderson Community Leader Apr 26, 2018

Hi Emmanuelle!

Please try and reset your Trello password and see if that helps. Also, check your email to see if you have one from Trello discussing this password reset. A few folks are having this issue and resetting your password should do the trick.

Please let me know if that doesn't help!

Thank  you Devon

I have tried.

I added the Trello adress to my contact, asked for a new password online  and checked in my inbox and spam but I  no email ...

Like Ugochi Ezeokeke likes this

:-) It is solved.

Trello support had blocked my adress by mistake.

that is why I did not received the mail to change my password.

You had right. Once I was able to change it, it solved the issue. 

Thank you for your help.It has helped me feel supported and not to panic.  

Devon_Henderson Community Leader Apr 27, 2018

I'm so happy you got it worked out! Please don't hesitate to ask if you have any other questions :)

Like Ugochi Ezeokeke likes this

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