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Problem synchronising Trello cards


Trello opens fine on my PC and iPhone.

When I add a Trello card using my PC there are no problems, although it now does not appear on my iPhone.

When I add a card using my iPhone it now has a synch icon to to the right of the card title and does not appear on my PC Trello.

Things I've tried - 

1. Turning off iPhone and restarting

2. Removing Trello app from my iPhone and reinstalling

3. Logging out of Trello on my PC

4. Clearing my cache on my iPhone (going to settings, Trello, activating "clear on Launch button", closing down and restarting Trello.

Bright ideas welcome, thanks (I am not very tech'y but can follow instructions :-)

Meantime I'll just stick to using Trello on my PC.




1 answer

0 votes
Rafael Dill
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 03, 2022

Hi Owen, welcome to the community! Seems like you tried most of the basics of troubleshooting, but I suggest taking a further look at our troubleshooting guide to see the full extent of what you can try.

If the issue still persists, please follow the instructions at the bottom of the page on the section "Diagnostic Reports" and submit a ticket to us with as much information as you can.

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