Problem accessing the Trelo App on Mac OS after enabling two-step verification.

[Rafael Damasceno de Barros]

Hey guys. After enabling two-step verification for Trello access, I can no longer access my account from the App on MAC OS. I can access it through the Chrome browser. Can you help me regain access via the App on Mac OS?

[Lara]

Hi Rafael,

Thanks for reaching out!

Hmm, I haven't been able to replicate the issue - I'm able to log into the Trello desktop app with 2FA enabled on my account. Did you set up 2FA via an authenticator app?

It might also help to uninstall the desktop app and install it again, but make sure to follow the instructions here: https://support.atlassian.com/trello/docs/how-to-uninstall-the-trello-desktop-app/

I know this is a very general suggestion, but it helps us narrow down the investigation by making sure you have the most recent version of the app and that there is no leftover data from previous versions.

Please test it after reinstalling, and we can continue investigating from there, if the issue persists.

All the best,

Lara
The Trello Team