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Our Free trial converted to a paid subscription, how do we cancel and refund the charge?

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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 02, 2023



2023 2nd of March , appied a free trial and after a month , got the bill from creditcard company charging $3,560.


Could you please cancle the rest of months that I did not use yet ? 


Due to my poor English skill , did not read all the polocy just checkec the plan , $17.50 which I thought that is I need to pay every month. 


please help this case out!

1 answer

1 accepted

2 votes
Answer accepted
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 04, 2023

Hello @jack

I see you were able to submit a support request to have your billing issue addressed. I would ask you to continue to work with that team to resolve this issue as they're already looking into the matter.

Stephen Sifers

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