Onedrive link not showed for sharepoint

[Deleted user]

Hi,

I'm currently having problems to see links from a Onedrive Bussiness account.

Documents linked are stored on a Sharepoint Group, the powerup has no problem to see the links, but when they are inserted they are not always showed.

An example :

Links are not showed :

Links are showed ok after a few reloads :

[Caity]

Hi Christian,

Do you see the same problem if you try opening that card in a different browser?

Does this only happen with Sharepoint attachments, or do you see the same problem with other attached links?

[Deleted user]

Hi Caity :),

I tried what you propose.

I get the same problem on all browsers : Firefox, Chrome and Edge.

But when I tried with direct onedrive files (no shared sharepoint files, just personal  files on my onedrive folder an it works ok, a screenshot :

But when I insert a file that is currently on a sharepoint shared folder I get this (no attach showed) :

after reload randomly between 1 to 5 times (f5), I get the link (why not a file?) showed :

As we work as a team is very important to us to share sharepoint files, and not onedrive shared files.

Thankyou for your help!

Christian

[Caity]

Hey Christian,

Thanks for getting back to us!

Would you mind granting us temporary access to your account for the purposes of investigation?

To do that, please send us a message at trello.com/contact, and make sure to leave the "Give Trello support staff temporary access to your account" box checked. Please also send us a link to a card where you're you're seeing this problem.

Once we have that, we'll move forward with investigating this issue via email.

[vince schoenig]

I started noticing the same behavior. I stopped seeing OneDrive links (attached via both the OneDrive PowerUp and through the Attach From button) in Chrome. The links/attachments will show after a lag in IE. I had to repeatedly refresh the card  to eventually see the links/attachments in Chrome. I do see the links/attachments on the iOS mobile app. 

[Caity]

Hi Vince,

Are these file in a Sharepoint group, like the original poster's attachments, or are they regular OneDrive attachments?

If you could send us a message trello.com/contact with "Give Trello support staff temporary access to your account" checked, that would help us to look into this issue for you.