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Not able to download attachments in Trello Desktop

I'm trying to download the attachments from Trello Desktop, but couldn't.

Screenshot 2022-08-09 at 3.08.33 PM.png

2 answers

1 vote
Eugenio Onofre Community Leader Aug 09, 2022

Hello @jothibasuofficial

Can you please provide additional details?
Based on your screenshot, it may be a network issue happening while the download is ongoing.

Thanks,
Eugenio

It's working on the web version.
Issue is only on the desktop app. (Recently...)

Operating System: macOS Monterey (12.2.1)
Model and Chip: Apple Macbook Pro (M1 pro)
Trello Version: 2.13.5-499
Internet average download speed: 27.2 Mbps

I am experiencing the same issue on the desktop app as well. A number of members on my team are in the same boat.

Hi - Same issue here.  Saw it on my laptop first; figured it was a large file.  Then once at the office, same issue on my desktop.  

 

Both the iMac and MacBook Pro are:

Mac OS 11.6.8

Trello 2.13.5-499

0 votes

I think the problem is Trello 2.13.5-499 (my Mac updated on Monday) - I can no longer download files on the Mac Trello app - works fine via the browser (Safari) version. My partner hasn’t yet downloaded 2.13.5-499 and it works fine.

The behaviour when you click on the tiny cloud download icon is a box at the bottom opens  saying -  file name ‘interupted’ - and then nothing happens. So there is no way to download files - not ideal!

 

Kind regards,

 

Jonathan

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