No support without being able to log in

[Steph laf]

I’m beyond frustrated because there is no “contact us” in place for Trello. I wanted to start using again now that I have my daughters wedding is out of the way but my old email address got the shaft from spectrum. They shut it down.

I have my password but when I try to login it says I need to reset it but I can’t reset it because I can’t get the reset link.

[Nic Brough _Adaptavist_]

Um, see  https://trello.com/contact#/ and the "contact support" option at the bottom!

[Steph laf]

But where is the actual support. Takes a week to get an answer and still nothing. Apparently if a company shuts down your email address associated with your account your screwed and all your work down the drain. 

[Nic Brough _Adaptavist_]

This can happen if your support request is about something that is already fixed or answered by the docs.  Complaining that there is no support when there very clearly is, or that it is a bit slow when you have made a mistake, is a bit disingenuous.

We, the community, can not help unless you can tell us where you are stuck.

[Mikael Sandberg]

Hi @Steph laf,

Welcome to Atlassian Community!

You can contact Trello Support here without having to log on to your account. 

[Steph laf]

It’s been days and still no reply