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No longer have access to email tied to Trello account - trying to close account


Hello! I had a Trello account through an old email address. I no longer have access to that work email but was charged for Trello through that email. Is there a way I can get that old account closed and the charge reversed?

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Laura Holton _ACE Rotterdam_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 22, 2023

Hi @Caitlin Roberts 👋

Welcome to the Community! I'm sorry to hear you're unable to access your old account. I would advice logging a support request with Trello here, to see what they can do for you. 

As a community, we can help with everything from technical, to logical to business related questions, and pool our collective knowledge to come up with better solutions. But unfortunately, Atlassian will be the only one's able to help you with this.

Wishing you lots of luck that they can resolve this for you asap, and in the meantime if you have any other questions just ask away 😃

All the best,


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