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No longer able to edit Trello card titles. Is Trello in the browser no longer supported?

Starting weeks ago, I have NOT been able to edit Trello card titles after the card is created. What I see:

I open a card, click or touch on the title of the card. Cursor appears, I make the wanted changes. I hit return or enter, cursor stays in the title edit box. I click outside the title edit box, my changes to the title remain. I close the card, and then notice in the list that the title of the card has reverted back to what it previously was.

Before the problem started, when I hit return after editing the title, the title edit box would disappear, and when I then closed the card, the changes to the title would be present on the card as viewed in the list or re-opened.

This has been happening on Apple iPad Pro (running iPadOS 14.8.1 using the app) and on Apple iMac directly in Safari (Safari Version 15.1, MacOS Big Sur Version 11.16.1). Since then I have tried:

Closing and reopening the the app on iPad - no change;

Signing out and back in to Trello on iMac - no change;

Updating to a new version of Safari on both devices - no change;

Removing all the caches relating to Trello or Atlassian on iMac - no change;

Letting some time pass - no change;

AND THEN TODAY I:

Updated the Trello app on the iPad, now I can edit the card titles.

Installed the desktop app on the iPad (as I said before, I was using the Safari browser directly), my edits to card titles are preserved in the desktop app.

(I have not yet noticed this issue when using Trello within the Chrome Bowser in Windows 10.)

So my questions now are:

Is there something I can do to restore this basic functionality to using Trello in the Safari browser?

Does this mean that Atlassian is no longer supporting using Trello directly in the Browser?

Is anyone else seeing this issue?

 

2 answers

1 accepted

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Answer accepted

Hi Tom, 

I've just tried to recreate this issue on Safari 15.1/Big Sur 11.6.1 with no luck. Do you have any Safari extensions running? If so, could you try disabling them to see if that makes any difference? 

Andrea Crawford–

So now I checked for extensions in Safari on MacOS. I did have the extension StopTheMadness running on Safari. I turned it off, refreshed the web page, and the problem disappeared!

Turning off StopTheMadness also eliminated a problem that recently started with Google Docs, where as soon as I made a formatting change via the menus, I could no longer add or remove text without first refreshing the page (gets to be very annoying when you are editing a document).

So thank you very much for your insight. I do not yet know if one of the many settings for StopTheMadness can be altered to remove this problem. I will check with the developer, and post here anything I learn further.

Thank for your help, Andrea Crawford.

–Tom Vanderlinden

(One correction to what I said in my original question. I wrote: “Installed the desktop app on the iPad…” but I meant to write “Installed the desktop app on the iMac...” but you figured it out.)

So to summarize:

The problem in Trello with MacOS and iPadOS was that card titles could not be edited.

This issue went away when I updated the Trello app in iOS.

The issue went away in MacOS when changed to using the MacOS Trello app instead of Safari directly. Adrea Crawford with Atlassian then suggested I check for and turn off extensions in Safari. I turned off the Safari extension StopTheMadness and the issue went away in Safari.

(Turing off StopTheMadness also removed a problem in Google Docs with being unable to edit text in a Google Doc after I had made a change via the menus, unless I refreshed the page.)

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