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No Deactivate option for guests or members

Hi there. I've seen documentation for deactivating users, but I see no deactivation option for guests or members on my boards. I only have the Remove option. I should not that I'm on the free plan; don't know if that has anything to do with it. Is it possible to deactivate users on the basic plan?

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Laura Holton _ACE Rotterdam_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 08, 2022

Hi @Becca 👋

So there's a few things to bear in mind here, obviously one is your plan type but the other is the differences between a Guest and a User.

You can deactivate users by simply opening the Workspace Members page and near the user's name choose 'Remove', then choose the option 'Deactivate'. Doing this will also allow you to reactivate them in the future. 

However, Guests are treated differently and can't be deactivated in the same way. You would need to remove the guest by opening the “Share board” screen by clicking the “Share” button right beside the board’s members list, and then select the “Remove from board” option from the member’s permission dropdown menu:

Board share modal showing the Remove from board option
Board share modal requesting confirmation to remove member from board

Also worth noting, in a free or Standard Workspace, when you remove a member, this will not remove them as a member of boards within the Workspace. It will only remove their access to the Workspace – you will need to manually remove them from Workspace boards.

I hope this helps but if you have any other questions just ask away 😃

All the best,

Laura

Perfect. This is what I needed to know. I have a follow-up question, then. If I remove a guest from our workspace and the boards they had access to, does it change anything they touched on those boards? So, comments, etc.? Or do those stay?

Laura Holton _ACE Rotterdam_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 08, 2022

Hi @Becca, thrilled I could help! Follow up questions are always welcome 😊

So when a member is removed from a board, the member will be removed and will no longer be a member of those cards. However, any other actions on the board e.g. comments, checking off an item on a checklist, etc. will all stay. 

Thanks so much!

Laura Holton _ACE Rotterdam_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 09, 2022

Happy Trello-ing! We're always here if you need anything else.

P.S. If you are happy to, please could you accept the answer above so it can help other community members find the solutions quickly and easily in the future 😊

Done! And one final question (hopefully).

We've integrated Trello and Jira with some automations, so when a ticket is created at Jira, a card is added on Trello. I I remove this user from Jira, it won't affect his past activity at Trello, correct? So anything he created or worked on before he was removed from Jira will still be at Jira and Trello, yes?

Laura Holton _ACE Rotterdam_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 09, 2022 • edited

Hey @Becca yes I think so, usually it'll just show the user is removed but should still show their past activity.

Like Becca likes this

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