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New Customer Implementation

Bill Hood I'm New Here Jul 21, 2020

Before going one direction I am looking for some advice from current users.

I am wondering if it is better to have different boards for each customer implementation or do the implementation in the same board.

90%+ of what needs to be completed and documents collected will be the same information.  But we have a need to make sure we can see what is happening with each customer.  Implementations can take from 21-days to months.

We will also be integrating with Zoho CRM if that makes a difference.

1 answer

1 vote
Iain Dooley Community Leader Jul 21, 2020

@Bill Hood I use a "board per client" approach with an overview "board of boards" where each board is represented as a card, linked to the respective client board. This is also useful for creating automations (for example daily reporting on the overview board of activity or lack thereof in a connected client board) using the API.

This "board of boards" approach also means you can use the API to automatically copy a new board from a template and link it when creating a new card -- this is the example I use in my "something more interesting" example on the Trellinator introduction post here:

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Introducing-Trellinator-Automate-Trello-with-Google-Apps-Script/ba-p/925271

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