Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Need Technical Support from Trello

Hi guys,

I contacted Trello Support using their links and filled out their form with my plead for help. 

I received an email confirmation soon after. The email has a link to their help center where I can see my request and comments.

 

The problem is, no living person at Trello is responding to it. 

It has been 24 hours with no response to anything.

I suspect my ticket will just sit there for days on end as this matter at hand increases in urgency by the day. 

Is there an email I can shoot over to get this ball rolling? A phone number would be even better.

 

 

1 answer

1 accepted

1 vote
Answer accepted
Charlie Misonne Community Leader Oct 07, 2020

If you don't use a free version of Trello they should respond within 1 business day according to this page: https://trello.com/pricing

We are paying for Trello Gold. I don't see that on the pricing list. 

What is the usual turnaround time for non-Premium?

Charlie Misonne Community Leader Oct 08, 2020

I don't see anything about support for Trello Gold so it's probably best effor: https://trello.com/en/gold

But I have no experience with Trello Support to be honest.

The only thing I can say is Atlassian typically replies within 2 business days for other Atlassian tools (Jira, Confluence, ...)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

373 views 14 12
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you