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NO me llegan las notificaciones de movimientos aun cuando esta configurada para que lleguen

Claudia Salcedo
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January 8, 2024

no me llegan las notificaciones al correo, esta configurado y estoy en las tarjetas, pero no me llegan

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Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 10, 2024

Hi Claudia, 

Welcome to the Atlassian Community! Hope it's okay if I respond in English 🙂

I looked at the email address in our mail logs, and it looks like there was a block preventing you from receiving our emails successfully. 

I’ve removed that block now which will allow it to receive all emails from Trello moving forward. 

Hope this resolves the issue, but please let me know if it persists! 

Alina | The Trello Team 

Beatriz Ibares
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September 27, 2024

Hi Alina, I have the same problem. I don't know why, suddenly I'm not recieving any email from trello, although i haven't change anything. Could you help me?

Thank you!

Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 30, 2024

Hi Beatriz, 

It was a good move to reach out to us! I do see a block on your email address with the following error message: 

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I've removed the suppression and hopefully, all Atlassian emails should be able to reach your inbox now!

Let me know if the issue occurs again though! 🙂

Alina | The Trello Team

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