My shared contact cannot find my workspace

[Franklin Tseng]

I am sharing my workspace with my property manager.  She started a Trello Account, but she cannot see what I shared with her.  Then she found out that she was set to private, and she changed that, then i can see her on my sharing, with files shared noted.  She still cannot see what I have shared with her.  

Please help to identify what the problem is.  

Franklin 

[Laura Holton _ACE Rotterdam_ · Accepted solution]

Hi @Franklin Tseng 👋

How strange, to get to the bottom of this I've got a couple of starter thoughts/questions...

• Does she still have a problem accessing the board if you create and send her a new sharable invite link to the board / workspace?
• Have you checked your Workspace / board permissions?
  • If you would like any of your Workspace members to be able to join the board and collaborate, you can select "Allow Workspace members to join" from "More" > "Settings" in the board menu. When you select this option a checkmark will appear next to "Allow Workspace members to join" and your Workspace members can add themselves to the board.

Hopefully we can sort this for you 😃

All the best,

Laura

[Franklin Tseng]

Thanks very much. It was my mistake I found out. i entered her email wrong. It is all working now.