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My friend cannot login to his account

Zhaxylyk Sikhimbayev
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 16, 2023


My name is Zhaxylyk. Friend of mine from Russia cannot access his account. So he asked me to help him.

He has got lots of valuable information to him in Trello. However, he cannot access his account. 

Could he have the access or if there would be no access, then, could you give him a one-day access/data back up so he can at least take the information out of the Trello?

His account: ***********


I am enclosing the screenshot from Trello that he sent me.

With best regards,



WhatsApp Image 2023-10-16 at 23.44.55.jpeg

1 answer

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 17, 2023

Hey @Zhaxylyk Sikhimbayev! If your friend is experiencing problems accessing his Atlassian account, they can contact us through this link:, and we'll be more than happy to help them. Also, I'm editing your post to remove their email address since we don't want personal information to be available on community posts. I appreciate your understanding. 

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