Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

My Trello account is no longer. My email is no longer recognised

Edited

I have been using Trello very regularly. Last week I clicked to enter and a screen said there was no account with my email. I entered the correct one as I made a note of the name (email) and password. Login failed. I emailed the problem to Trello and got a confirmation they don't have an account with my address. They must surely keep a backup of accounts , but have offered nothing. Does this mean there is no backup?  The pages have a lot of vital info which I thought was 100% safe. And I never noticed if there was a backup button which would put it on my hard drive. This is serious for me and I'd be very grateful for suggestions. Thanks 

2 answers

0 votes
Es El I'm New Here May 04, 2021

I have same problem. My account disappeared. I used email with + sign and now trello shows the message that the account does not exist. I can't log in or recover the password. 

0 votes

I suspect what happened is you had more than one email on your account. We had to move accounts down to a single email so I would look in your email for a notification from trello and pay close attention to the email it was sent to and try that. My guess is your account is still there - just not under the email you think it is. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

205 views 10 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you