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My Premium account was suddenly downgraded to Free while I had already paid for a one-year Premium p

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 01, 2023

As mentioned, I paid for the Premium plan for a year but today was downgraded to the Free plan. I don't know why this is so.

1 answer

0 votes
Luciana Munhoz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 03, 2023

Hi thiettam! Welcome to Trello Comunity!

Sorry to hear about that! In order to investigate this further, I'll kindly ask you to open a ticket to our support here. There you can provide additional personal information such as your email, and the link to the Premium Workspace in question so a further investigation can be done to see what happened. Thank you so much!

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