It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Moving from Enterprise Account to Personal - how to move email from SSO to non-SSO login?


I was previously part of a Microsoft Team team that used Trello as a plug-in and after some time signed up for an Enterprise Account. I went through the exercise of migrating my Personal Boards to Enterprise, and as part of that, switched to use SSO for login.

I have now moved team to another that doesn't have Enterprise Account and the admin of the former Team has removed me from the white-list. However, now I am locked out from using Trello with my company email and faced with a Catch-22: Whenever I try to login using my company Email, Trello pushes me to SSO, and that obviously fails since my credentials are not accepted. If I try to register a new account and add my company email to that, I am told "That email is already in use".

Both Trello Support and my IT are pointing at each other. Can someone help with a workaround? I need to use my work email.

Thanks in advance!

1 answer

1 accepted

0 votes
Answer accepted
marc Community Leader May 04, 2018

@Pelle LarsenWhat might work is to ask for a password reset email from Trello.  After getting the reset email you might be able to switch from SSO to password based authentication.  Good luck!

Thank you! I didn't get to try because I found a person at Trello who was open to manually removing the SSO link on my account and that worked.


asking for a password reset doesn't work, the message is "Cannot reset password for account restricted to single sign-on".


Pelle, may you tell me how did you find the person at Trello? thanks in advance

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,520 views 13 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you