Hi, I need help to recover an important board!
I can't find my board after another admin user closed it.
I got the notifications: 'admin name' has closed the board, and 'admin name' has removed you from the board.
The problem is- we can't find a way to reopen it, because It is not showing in 'closed boards'. I understand that it's because I am no longer a member, in fact the other administrator who closed it cannot see it and is also not a member of the board anymore.
Now, when trying to access a card through an old notification, and I even keep receiving notifications, I get the following screen: Card not found. This card may be on a private board.
Sorry to hear you're missing one of your boards and hoping you're able to recover it with Trello's help.
I wanted to suggest adding a Power-Up that will help prevent something like this from happening in the future.
Backups for Trello is an automated backup & recovery Power-Up. With Backups for Trello, your data is automatically backed up outside of Trello. Should something happen – accidental deletion, a malicious attack, or a random disappearance – you can use the Power-Up to bring your board back.
If you have any questions, feel free to email me directly at firstname.lastname@example.org.
No, unfortunately, no member of my workspace is assigned to any board. Not even the one who closed it.
I really don't know where my board is.
In fact, it's curious that, when he closed this board, the re-open board / delete permanently options message was not showed. It just redirected to the 'Board not found. This board may be private...' screen.
Thank you very much for your prompt reply @Brittany Joiner.
I appreciate that you can follow up on my case and help solve this big problem.
I've already submitted tickets to Support area: TRELLO-79633 / TRELLO-79660
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